Configure a Ping Check

Check if a device or host is reachable on the network

Written By Erdinc Akay

Last updated 26 days ago

Configure a Ping Check

Add Check → Ping editor with Display Name "Ping", Hosts to ping empty, count 4, timeout 2000 ms, Warning/Error latency 100/500 ms, Warning/Error packet loss 25/50 %, the primary Add Check button highlighted at the bottom-right.

A ping check sends a simple network packet to one or more devices or hosts to verify they are reachable. If there is no response, an alert is triggered.

What ping measures

TermWhat it means
Response time (also called latency or RTT)How long the round trip takes, in milliseconds. Lower is better. Under 50 ms is typical on a local network; under 200 ms is normal over the internet
Packet lossThe percentage of packets that never got a reply. 0% is ideal. Any loss above a few percent indicates a network problem

Steps

  1. Go to Devices and open the device that will send the pings.
  2. Click the Checks tab → Add Check → Ping.
  3. Configure:
    • Display Name: a label that identifies this check in the device's Checks list (e.g. Ping).
    • Hosts to ping: one or more IP addresses or hostnames to ping (e.g. your router, a remote service). Add multiple hosts to monitor several targets with one check — the check raises an alert if any host fails.
    • Ping count: number of ping attempts per host. Default 4 — usually fine as is.
    • Timeout (ms): how long to wait for each reply. Default 2000 ms — usually fine as is.
    • Warning latency (ms): response time that triggers a warning. Default 100 ms.
    • Error latency (ms): response time that triggers an error. Default 500 ms.
    • Warning packet loss (%): packet loss that triggers a warning. Default 25 %.
    • Error packet loss (%): packet loss that triggers an error. Default 50 %.
  4. Click Add Check.

Common uses

  • Verify internet connectivity from a site
  • Monitor a router or firewall
  • Check if a printer or networked device is online
  • Monitor an external service availability

After the first check interval, the result appears in the device's Checks tab.

See also: Ping Check Reference