Help & Support
System requirements, known issues, and what to do when something does not work
- Known issuesRecognise and resolve common issues with browser extensions, antivirus and EDR software, and the ESET check.
- octoja Availability & StatusWhat to do when octoja is unreachable or a page does not load
- Supported operating systemsWhich Windows, macOS, and Linux versions the octoja agent supports and which features are only available on certain systems
- Supported BrowsersFor the best experience, use Google Chrome — the recommended browser for octoja. Other Chromium-based browsers such as Microsoft Edge are fully supported too.
- Find Your octoja Version and ChangelogSee which version of octoja you are running and where to find the changelog — including how to tell which release a completed feature request shipped in.
- Gather logs for a support caseSend agent logs from the affected device to octoja support and share the support reference – step by step with screenshots.
- Help CenterWhat you can find on help.octoja.de and how the octoja Help Center is structured