How integrations work

Which integrations octoja offers, where you set them up, and where to find the guide for each one.

Integrations connect octoja to the systems you already use: ticketing and PSA tools, IT documentation, security, backup and network platforms, and alerting channels. The guide for each integration is in the Integrations reference tab. This article shows which integrations exist and where you set them up.

Where you set up integrations

You set up integrations under Administration → Integrations. This requires the Integration Management permission. The page is divided into Alerting, Ticketing systems and Other platforms. The search field at the top filters the cards by name. The groups in this article follow the Integrations reference tab: on the page, the ticketing systems and woasi are under Ticketing systems, all other platforms under Other platforms, and the alerting channels under Alerting.

For firewall rules in front of an integration API, webhook receiver or your SMTP server, see IP addresses and firewall rules. It explains which connection to allow and how to obtain the current outbound source IPs.

AI assistants such as ChatGPT and Claude are not connected there. You connect them over MCP under Settings → MCP clients. See MCP: overview and access.

Note: The Securepoint and UniFi integrations must first be enabled for your instance. An administrator enables Securepoint integration and UniFi integration under Settings → Beta features. Until then, their cards don't appear on the page.

Ticketing and PSA

A connected ticketing system is available as a channel in alert rules: octoja then creates a ticket in that system for an alert. Set up alerts for a check explains the rules.

Integration	Guide
Autotask PSA	Set up the Autotask PSA integration
c-entron Service-Board	Set up the c-entron Service-Board integration
Codemeta OS	Set up the Codemeta OS integration
DocBee	Set up the DocBee integration
Freshservice	Set up the Freshservice integration
HaloPSA	Set up the HaloPSA integration
Inserve	Set up the Inserve integration
Jira	Set up the Jira integration
Odoo	Set up the Odoo integration
TANSS	Set up the TANSS integration
TOPdesk	Set up the TOPdesk integration
Zammad	Set up the Zammad integration

IT documentation

These integrations send the devices octoja manages to your IT documentation. woasi is also available as a channel in alert rules.

Integration	Guide
Hudu	Set up the Hudu integration
IT Glue	Set up the IT Glue integration
woasi	Set Up the woasi Integration

Security, backup and network

These integrations connect octoja to security, backup and network platforms. Depending on the integration, they import devices, show data directly on the device, or provide data for checks such as Acronis Cyber Protect Cloud, Securepoint UTM or UniFi device. For an overview of all checks, see How checks work.

Integration	Guide
Acronis Cyber Protect Cloud	Connect Acronis Cyber Protect Cloud
Bitdefender	Set up the Bitdefender integration
lywand software	Set up lywand software
NovaStor DataCenter	See Prerequisites in NovaStor backup
Securepoint	Monitor Securepoint UTMs through the cloud portal
UniFi	Connect UniFi through Site Manager

Alerting

You also set up these channels under Administration → Integrations and then select them in alert rules.

Channel	Guide
Email	Set up alerts for a check
Microsoft Teams	Send Alerts to a Microsoft Teams Channel
Mobile notifications	Send alarms by SMS, call, and app push
Webhooks	Set up Webhooks

Besides alerts, webhooks also deliver other octoja events, such as inventory pushes and automation steps.

When an integration does not work as expected

If a ticket is missing or an integration reports an error, check its stored attempts: Inspect and export integration history.

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