Wortmann Warranty

Monitor the hardware warranty of your Wortmann/TERRA devices through the Wortmann service portal.

The Wortmann Warranty check shows how long a Wortmann/TERRA device's hardware warranty remains valid. The octoja agent reads the device's serial number, looks it up on the public Wortmann/TERRA service portal, and reports the product, warranty period and days remaining. You choose whether to raise alerts before expiry and which status to report for an expired warranty.

The check runs on Windows devices (x64 and ARM64), every 24 hours by default. Everything it needs is read on the device itself: serial number and manufacturer come from the system's own inventory data, you enter no serial number and no credentials, the device needs no additional software, and the only outbound request is the portal lookup the agent performs.

Prerequisites

The check needs outbound HTTPS access to www.wortmann.de. Without it the lookup fails and the check reports a failure rather than a status.
Assign the check only to Wortmann/TERRA hardware. octoja ships a built-in config package template Wortmann / TERRA Warranty that targets devices whose manufacturer contains Wortmann or TERRA and assigns this check to them automatically.

Settings

Both thresholds count backwards from the warranty end date. If you set the warning value lower than the critical value, the check swaps the two so the wider window always raises the warning first.

Field	Type	Required	Default	Description
Alert before warranty expiry	Toggle	No	Enabled	Evaluate the two thresholds before expiry. When disabled, an unexpired warranty remains OK.
Warning (days before expiry)	Number	No	90	Warning when at most this many days remain. Visible and effective only when pre-expiry alerts are enabled.
Critical (days before expiry)	Number	No	30	Critical when at most this many days remain. Visible and effective only when pre-expiry alerts are enabled.
Expired warranty	Selection	Yes	Critical	OK, Warning or Critical after the warranty ends. Applies independently of Alert before warranty expiry.

Results

What the check reports

Value	What you see
Product	The product name the service portal returns for the serial number — for example the TERRA model — shown as the title of the result card.
Serial number	The serial number read from the device and used for the lookup.
Warranty period	Start and end date of the hardware warranty, as published by the portal.
Service	The service description on file for the device, when the portal provides one — for example the type of pickup or bring-in service.
Status line	A plain summary of how much warranty is left — see the next table.

Warranty data comes from the Wortmann/TERRA service portal and reflects what is on file there. octoja does not set or override it.

What the statuses mean

With the defaults, the check warns 90 days before expiry and becomes critical in the last 30 days. Remaining days are calculated using the current UTC date. The expiry date itself still uses the pre-expiry evaluation; Expired warranty applies only afterwards.

Message	Result	What it means
… days remaining	OK, warning or critical	When alerts are enabled, the thresholds apply, with critical taking precedence. When alerts are disabled, the result is OK.
Warranty expires today	Based on thresholds; Critical by default	Zero days remain. If Alert before warranty expiry is disabled, the result is OK.
Warranty expired … days ago	Based on Expired warranty; Critical by default	The warranty has ended. The separately selected status applies even when pre-expiry alerts are disabled.

When the check can't run

These outcomes concern the lookup, not warranty expiry. The first three raise a warning; the others are check failures. Warranty expiry settings do not suppress these messages.

Message	What to do
Not a Wortmann/TERRA device (manufacturer: …).	The device reports a different manufacturer — shown in the brackets. Assign the check only to Wortmann/TERRA hardware, for example through a config package that filters on the manufacturer.
Wortmann returned no data for serial number …	The portal has no entry for the serial number, even after the automatic retry with a leading R. Verify the number against the service label on the device.
Wortmann returned no warranty period for this device.	The portal knows the product but lists no warranty dates for it. Check the entry on the service portal or ask your distributor.
Reading the device serial number failed.	The agent's query for the serial number failed, returned nothing, or passed its 30-second limit. Run the check again; if it keeps failing, the system's own inventory data is where to look.
No serial number could be read from the device.	The system reports no usable serial number, so there is nothing to look up.
Could not load the Wortmann search page. …	Loading the search form failed. Check outbound HTTPS access to the displayed URL, including the proxy and firewall. Details show the HTTP status or network error.
The serial-number lookup on the Wortmann service portal failed. …	The form loaded, but the subsequent lookup failed. Check the displayed HTTP status and URL; these details also help support investigate.
Loading the Wortmann search page timed out. …	Loading the form exceeded the 30-second limit. Retry the check and inspect connectivity to the displayed URL if the problem repeats.
The serial-number lookup on the Wortmann service portal timed out. …	The lookup after loading the form exceeded the 30-second limit. Retry the check and inspect connectivity to the portal.
Any other error	Something outside the cases above went wrong. The check shows the error text it received, with no wording of its own. Usually temporary; if the same text keeps coming back, that is what support needs.

If the portal has no entry for the serial number exactly as read from the device, the check automatically retries with a leading R, a common form of TERRA serial numbers.

Assign checks with config packages

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